Shipping Policy
1. Order Processing Time
We process and ship orders Monday through Friday, excluding weekends and holidays. Please allow 1-2 business days for order processing after payment approval. You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates and Delivery Estimates
We offer the following shipping options:
Standard Shipping: Estimated delivery within 3-7 business days. Expedited Shipping: Estimated delivery within 1-3 business days. Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available on orders over [One dollar and above].
3. International Shipping
We currently ship to [all countries]. International shipping times vary depending on the destination and may take up to 15-20 business days. Customs duties, taxes, and additional fees are the responsibility of the customer.
4. Shipping Restrictions
We do not ship to P.O. boxes, APO/FPO addresses, or certain remote locations. If your location is ineligible for shipping, you will be notified at checkout.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can track your order through our carrier’s website [carrier’s website link]. Please note that it may take up to 24 hours for tracking updates to appear.
6. Delayed or Lost Shipments If your order is delayed beyond the estimated delivery date, please contact us at [customer service email/phone]. In the event of a lost shipment, we will work with the carrier to resolve the issue, and may offer a replacement or refund depending on the situation.
7. Damaged or Incorrect Items
If your items arrive damaged or you receive the wrong product, please notify us within 7 days of delivery. We will arrange for a replacement or refund as needed. Please include photos of the damaged item(s) when contacting customer service.8. Address Changes and Cancellations Once your order has been processed, we are unable to change the shipping address. If you need to cancel or make changes to your order, please contact us immediately after placing your order at [contact information].
9. Shipping Carriers
We partner with reputable shipping carriers, including [TNT,SPEEDAF, UPS, DHL and more]. The carrier may vary depending on your location and shipping option selected at checkout.
10. Returns & Exchanges
Please refer to our [Return Policy link] for information on returns and exchanges. Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
11. Contact Information
If you have any questions about our shipping policy, please Contact us This template can be adjusted based on the specific needs of your eCommerce business and the shipping carriers you work with. Let us know if you need further customization!
