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FAQ

Frequently Asked Questions (FAQ)

Welcome to the FABELEKA Help Center. Below are answers to commonly asked questions from customers and vendors. If you need further assistance, please visit our Contact Us page.

🛍️ For Customers

1. What is FABELEKA?

FABELEKA is a digital commerce marketplace that connects customers with independent vendors offering a wide range of products. We provide a secure platform for buying and selling online.

2. How do I place an order?

  1. Browse products on the website.
  2. Add items to your cart.
  3. Proceed to checkout.
  4. Enter your delivery details.
  5. Complete payment securely.

You will receive a confirmation email once your order is successful.

3. What payment methods are accepted?

FABELEKA supports secure online payment methods as displayed during checkout. Available payment options may vary based on your location.

4. How can I track my order?

Once your order is shipped, tracking information will be available in your account dashboard. You may also receive tracking updates via email.

5. What is your Return Policy?

Returns may be accepted if:

  • The item is defective or damaged
  • The wrong item was delivered
  • The product significantly differs from its description

Return requests must be submitted within the approved return window. Please refer to our Refund & Returns Policy page for full details.

6. How long does delivery take?

Delivery timelines depend on the vendor, product location, and shipping method. Estimated delivery times are displayed before checkout.

7. Can I cancel my order?

Orders may be canceled before shipment. Once shipped, you may need to follow the return process instead.

8. Is it safe to shop on FABELEKA?

Yes. We prioritize secure transactions and monitor vendor compliance to protect customers. However, vendors are independent sellers responsible for their products.

🏪 For Vendors

9. How do I become a Vendor on FABELEKA?

You can register by completing the Vendor Registration form on the website. Applications are reviewed before approval.

10. Are there fees to sell on FABELEKA?

FABELEKA may charge commission fees, service fees, or transaction fees. Fee details are provided during vendor onboarding.

11. How and when do Vendors get paid?

Vendor payouts are processed according to the platform’s payout schedule. Funds may be temporarily held to cover returns or disputes.

12. Can FABELEKA suspend my account?

Yes. Vendor accounts may be suspended or terminated for policy violations, fraud, excessive complaints, or legal compliance issues.

13. Who handles shipping?

Vendors are responsible for processing and shipping orders unless otherwise agreed.

14. What products are prohibited?

Prohibited items include:

  • Counterfeit goods
  • Illegal or restricted products
  • Stolen items
  • Fraudulent or misleading products

Listings violating policy may be removed.

⚖️ Policies & Disputes

15. What happens if there is a dispute?

Customers and Vendors are encouraged to resolve disputes amicably. FABELEKA may mediate disputes at its discretion. Platform decisions are final within the platform ecosystem.

16. Does FABELEKA own the products listed?

No. FABELEKA operates as a marketplace platform. Vendors are independent sellers responsible for their products.

17. How do I contact support?

You can reach us via:

Still Need Help?

If your question is not answered here, please visit our Contact Us page and our support team will assist you.

FABELEKA

Building Commerce on Trust.