Fabeleka Privacy Policy

Last updated: 2025-09-29

This Privacy Policy explains how Fabeleka (“we”, “our”, “us”, or “Fabeleka”) collects, uses, shares, and protects information when you visit or make a purchase on our website, use our mobile app, or otherwise interact with us (collectively, the “Services”). By using the Services you agree to the collection and use of information in accordance with this policy.

1. Scope and acceptance

Scope: This policy applies to all users of Fabeleka’s Services including shoppers, sellers (if applicable), visitors, and others who interact with our Services.
Acceptance: By accessing or using the Services you accept this policy. If you do not agree, please do not use the Services.

2. Information we collect

We collect information you provide directly and information automatically collected through your use of the Services.

A. Information you provide

Account information: name, email address, phone number, password, shipping and billing addresses.
Payment information: credit/debit card number and other payment details. (We may use third-party payment processors; see Section 6.)
Profile information: username, profile picture, preferences.
Customer support communications: messages, chat logs, call recordings (if recorded) and other communications with support.
Seller information (if you sell on Fabeleka): company name, tax/VAT ID, bank account details, product listings, inventory, order and fulfillment information.
User-generated content: reviews, ratings, comments, photos and other content you post.

B. Information automatically collected

Device & usage data: device type, operating system, browser type and version, unique device identifiers, mobile network information.
Log data: IP address, date/time stamps, pages visited, referrals, cookies and similar technologies.
Location data: approximate location from IP address and, when you permit, precise location from your device.
Analytics: interactions with the Services, search queries, items viewed, purchase history, and other behavioral data.

C. Information from third parties

Third-party services: We may receive information about you from third parties (e.g., social login providers, advertising partners, analytics providers, public databases).
Marketing lists: If you sign up via a third party or permit sharing, we may combine that information with our records.

3. How we use your information

We use the information we collect for purposes including:

To provide and improve the Services: create and manage accounts, process orders, deliver products, handle returns and refunds.
Payment processing and fraud prevention: verify and complete transactions, detect and prevent abuse or fraud.
Customer support: respond to inquiries, troubleshoot issues and fulfill requests.
Personalization: tailor product recommendations, search results, offers and advertising.
Marketing: send transactional emails, order updates, newsletters, promotional messages (you may opt out where required).
Analytics and research: measure and analyze usage to improve the Services.
Communications: send security alerts, updates, policy changes.
Legal, safety and compliance: comply with law enforcement requests, legal obligations, and protect rights, safety and property.

4. Legal bases for processing (if applicable)

If you are in jurisdictions (such as the EEA/UK) that require legal bases for processing personal data, we rely on:

Contractual necessity: processing necessary to perform the contract (e.g., order fulfillment).
Legitimate interests: fraud prevention, analytics, product development, and marketing (where balanced with your rights).
Consent: for certain optional uses like marketing communications or precise location data.
Legal obligation: to comply with laws and regulatory requests.

5. Sharing and disclosure of information

We may share your information in the following circumstances:

Service providers: payment processors, hosting, data storage, order fulfillment, customer support, analytics, advertising, and other vendors who process data on our behalf.
Sellers and third parties: order details and shipping information necessary for sellers to fulfill purchases.
Business transfers: in the event of a merger, acquisition, sale of assets or bankruptcy, user data may be transferred.
Legal requirements: to comply with subpoenas, court orders, law enforcement requests, or legal processes.
To protect rights and safety: to investigate or prevent fraud, or to protect the rights, property or safety of Fabeleka, our users or others.
With your consent: when you agree to share specific details.

We do not sell your personal information for money. If applicable law defines “sale” more broadly, we will disclose any sales or sharing for targeted advertising in our California Privacy Rights section (see Section 12).

6. Payment and third-party services

Payment processors: We use third-party payment processors to handle payments. These providers will process your payment information under their own privacy policies.
Third-party integrations: Social logins, marketing platforms, analytics and ad networks have their own terms and privacy practices; review them before using.

7. Cookies and tracking technologies

We and our partners use cookies, web beacons, local storage and similar technologies for functionality, analytics, personalization and advertising.
You can control cookies through your browser settings and, where provided, by opting out of tracking tools (e.g., “Do Not Track” signals may not be honored by all services).
For more details on cookies and choices, see our Cookie Notice (if available) or cookie settings within the site/app.

8. Data retention

We retain personal data as long as necessary to provide Services, comply with legal obligations, resolve disputes, enforce agreements, and for business purposes such as analytics and fraud prevention.
Retention periods vary by data type and purpose. If you request deletion, we will delete your personal data unless we must retain it for legal or legitimate business reasons.

9. Security

We implement reasonable administrative, technical and physical safeguards to protect personal information from unauthorized access, disclosure, alteration or destruction.
No system is completely secure; we cannot guarantee absolute security. If a data breach occurs, we will follow applicable laws for notification and mitigation.

10. Children’s privacy

Our Services are not directed to children under 13 (or higher minimum age where required). We do not knowingly collect personal information from children under applicable minimum ages.
If you believe we have collected such information, contact us and we will delete it as required by law.

11. Your rights and choices

Depending on your jurisdiction, you may have rights including:

Access: request a copy of personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal data (subject to exceptions).
Portability: request a machine-readable copy of your data.
Objection / restriction: object to or request restriction of certain processing (e.g., direct marketing).
Opt-out of targeted advertising: opt out of certain personalized ads.
Withdraw consent: where processing is based on consent.
To exercise rights, contact us (see Section 14). We may require verification and may deny requests where permitted by law.

12. California and other privacy rights (where applicable)

California residents may have additional rights under the CCPA/CPRA: right to know, delete, opt-out of sale/sharing, and non-discrimination for exercising rights.
To exercise CCPA/CPRA rights or request a notice, contact us at the details below.
We will include a “Do Not Sell or Share My Personal Information” link where required.

13. International transfers

We operate globally and may transfer personal information to servers and recipients in other countries. When transfers occur, we safeguard data using appropriate measures (e.g., contracts, safeguards required by law).

14. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy with a new “Last updated” date and, when required, obtain consent or provide notice.

15. Contact us

For questions, complaints, or requests concerning this Privacy Policy or your personal data, contact: Contact us

If you are a resident of the European Economic Area, UK, or another jurisdiction with a data protection authority, you may have the right to lodge a complaint with your local data protection authority.