Return & Refund Policy
Effective Date: 01/01/2026
Platform: FABELEKA
At FABELEKA, we are committed to building commerce on trust. This Refund & Returns Policy outlines the conditions under which customers may request returns, refunds, replacements, or exchanges for products purchased through the Platform.
FABELEKA operates as a marketplace connecting independent Vendors and customers. While Vendors are responsible for fulfilling orders, this policy governs all transactions conducted on the Platform.
1. General Return Eligibility
A return may be approved if:
- The wrong item was delivered
- The item is defective or damaged upon delivery
- The item significantly differs from its description
- The item is incomplete (missing parts or accessories)
- The product is not functional as advertised
All return requests must comply with the timelines and conditions stated below.
2. Return Request Timeline
2.1 Customers must submit a return request within [Insert Number] days of confirmed delivery.
2.2 Requests submitted after the return window may be rejected unless exceptional circumstances apply.
2.3 The delivery date is determined based on the Platform’s tracking system.
3. Conditions for Approved Returns
To qualify for a return:
- The item must be unused (unless defective).
- The item must be in its original packaging.
- All accessories, manuals, tags, and original materials must be included.
- Proof of purchase must be provided.
FABELEKA reserves the right to request photo or video evidence before approving a return.
4. Non-Returnable Items
The following items may not be eligible for return unless defective:
- Perishable goods
- Customized or personalized items
- Intimate or hygiene-related products
- Digital downloads or services
- Items marked “Final Sale”
The Platform reserves the right to determine eligibility.
5. Return Process
Step 1: Customer submits a return request through the FABELEKA platform.
Step 2: Vendor reviews and responds within the specified timeframe.
Step 3: If approved, return instructions will be provided.
Step 4: Customer ships the item as instructed.
Step 5: Upon inspection and confirmation, refund or replacement is processed.
Failure of a Vendor to respond within the required timeframe may result in automatic resolution in favor of the customer.
6. Refund Conditions
Refunds may be issued when:
- The return is approved after inspection
- The Vendor confirms inability to replace the item
- The item is proven defective or misrepresented
- The order is canceled before shipment
Refunds will be issued to the original payment method unless otherwise agreed.
7. Refund Processing Time
7.1 Once approved, refunds are processed within [Insert Number] business days.
7.2 The time it takes for funds to reflect depends on the payment provider or bank.
7.3 FABELEKA is not responsible for delays caused by financial institutions.
8. Shipping Costs for Returns
8.1 If the return is due to Vendor error (wrong item, defective, damaged, or misrepresented), the Vendor bears the return shipping cost.
8.2 If the return is due to customer preference (change of mind), the customer may bear the return shipping cost unless otherwise stated.
8.3 Shipping costs may be deducted from refunds where applicable.
9. Damaged or Defective Items
Customers must:
- Report damaged or defective items immediately.
- Provide photographic or video evidence.
- Retain original packaging for inspection.
Failure to provide adequate proof may result in denial of the claim.
10. Exchange Policy
Exchanges may be granted if:
- The wrong size, color, or variant was delivered.
- The item is defective and replacement stock is available.
If replacement stock is unavailable, a refund may be issued instead.
11. Order Cancellation
Orders may be canceled if:
- The item has not yet been shipped.
- The Vendor agrees to cancellation.
Once shipped, cancellation may not be possible and the customer may need to follow the return process instead.
12. Platform Authority in Disputes
12.1 FABELEKA reserves the right to review and mediate disputes between Vendors and Customers.
12.2 The Platform may issue refunds and recover funds from Vendor accounts where policy violations are determined.
12.3 Decisions made by the Platform regarding disputes are final within the Platform ecosystem.
13. Fraud Prevention
FABELEKA reserves the right to:
- Deny returns suspected of abuse or fraud
- Suspend accounts engaging in repeated refund abuse
- Investigate suspicious activities
Customers and Vendors engaging in fraudulent activity may face account suspension or legal action.
14. Limitation of Liability
FABELEKA acts as an intermediary marketplace. Vendors are responsible for product fulfillment and quality.
The Platform is not liable for indirect, incidental, or consequential damages arising from product defects or delays.
15. Policy Updates
FABELEKA reserves the right to update or modify this Refund & Returns Policy at any time. Continued use of the Platform constitutes acceptance of the revised policy. Contact us
