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Return & Refund Policy

Fabeleka — Return & Refund Policy

Effective date: 28/09/2025

Thank you for shopping with Fabeleka. We want you to be happy with your purchase. This Return & Refund Policy explains when returns, exchanges, and refunds are accepted, how to request them, and what to expect during the process. Please read it carefully and contact us if you have any questions.

1. Scope & Definitions

  • Applies to: All orders placed through Fabeleka’s website and official sales channels, unless a different policy is provided at point of sale.
  • Customer: The person who purchased the product.
  • Products: Physical goods sold by Fabeleka (digital goods, downloadable content, gift cards, and services may have different terms—see Section 12).

2. General Return Window

  • 30-day return period: Most items are eligible for return within 30 days from the date of delivery.
  • Items must be returned in the same condition as received (unused, with original packaging, tags, and accessories).
  • If 30 days have passed since delivery, we may not accept the return except where required by local law.

3. Items Not Eligible for Return

  • Perishable goods (food, flowers, etc.)
  • Personalized, custom-made, or made-to-order items (unless faulty)
  • Final sale items, clearance, and heavily discounted items (unless specified)
  • Downloadable digital products, gift cards, and services (unless otherwise stated)

If an item is not eligible, we will clearly state this at the product page or during checkout.

4. Damaged, Defective, or Incorrect Items

  • Report within 7 days: Contact us within 7 calendar days of delivery if you receive a damaged, defective, or incorrect item.
  • Provide photos of the item, packaging, and the shipping label/tracking number.
  • We will evaluate the claim and, if approved, offer one of the following (at our discretion):
    • Replacement of the same item,
    • Full refund (including original shipping), or
    • Store credit.
  • We may require that you return the item before issuing a refund or replacement. If so, we’ll supply return instructions and cover reasonable return shipping costs where the error or defect is our responsibility.

5. How to Initiate a Return

  1. Sign in to your account and go to “Orders,” or contact Customer Support at: Support
  2. Provide:
    • Order number
    • Item(s) to return
    • Reason for return
    • Photos if item is damaged or incorrect
  3. Wait for our return authorization and instructions (RMA). Do not ship items back before receiving an RMA number (unless instructed otherwise).

6. Return Shipping

  • Customer-paid returns: For change-of-mind returns, customers usually pay return shipping unless we offer a prepaid label or stated otherwise.
  • Seller-paid returns: If the return is due to our error (wrong item, damaged, defective), we will cover return shipping.
  • Items returned without authorization may be refused or delayed.

7. Condition of Returned Items

  • Items must be in original condition: unused, undamaged, with all original packaging, tags, manuals, and accessories.
  • We reserve the right to reduce refunds for items returned in poorer condition than received (e.g., missing parts, signs of wear, or missing packaging).

8. Refund Processing

  • Refunds are issued to the original payment method once the returned item is received and inspected.
  • Processing time:
    • Refund issued within 3 business days of receiving and approving the return.
    • It may take 3–10 business days (or longer depending on your bank/card issuer) for the refund to appear on your statement.
  • Shipping charges:
    • Original shipping fees are refundable only when the return is due to our error or if required by law.
    • For exchanges or store credit, original shipping may not be refunded.

9. Exchanges

  • If you need a different size or color, request an exchange following the return process. Exchanges are subject to stock availability.
  • If the requested replacement is unavailable, we will offer a refund or store credit.

10. Cancellation Policy

  • Orders may be canceled before they are shipped. Contact Customer Support immediately.
  • Once an order has shipped, it must be returned through the standard returns process.

11. International Orders & Duties

  • International customers are responsible for return shipping costs unless the return is due to our error.
  • Duties, taxes, and customs fees collected at import are generally non-refundable by us. Check local customs rules for refunds on duties and taxes.

12. Special Categories

  • Digital goods / downloads: Non-refundable unless faulty or required by law.
  • Gift cards: Non-refundable.
  • Subscription services: Cancellations and refunds handled under separate subscription terms.

13. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws. If local law provides greater protection (e.g., longer return window, mandatory refunds for faulty goods), we will comply with those legal requirements.

14. Contact Us

For questions or to start a return:

15. Changes to This Policy

We may update this policy occasionally. We’ll post changes on our website with a revised effective date. Continued purchases after changes indicates acceptance of the updated policy.